1) Eligibility

Who can participate and the basic rules that apply to all promotions.

  • 18+ only. You must be of legal age and comply with our Terms.
  • Promotions are limited to one per person unless a promotion states otherwise.
  • Some offers require you to opt in before the qualifying deposit or activity.
  • Bonuses may be limited by payment method, account status, or risk checks.

If you’re unsure whether you qualify, contact Live Chat before depositing or joining the offer.

2) Claiming a bonus

How bonuses are credited and what to check before you opt in.

Before you join

  • Read the promotion details (qualifying deposit, games, expiry, wagering, cashout cap).
  • Check if the offer requires an opt-in button.
  • Confirm your payment method is supported (PayID/Osko, cards, crypto, bank transfer).

When the bonus is credited

  • Bonuses are credited after the qualifying action is detected (usually a deposit or event).
  • If crediting is delayed, Live Chat may ask for a receipt or reference to trace the payment.
  • Bonuses may appear as a separate balance or as locked funds (depends on the offer).

3) Wagering requirements

What wagering means and how it is calculated.

Wagering (also called turnover) is the amount of gameplay required before bonus funds — and in some cases winnings from bonus funds — can be withdrawn. The wagering multiplier and deadline are shown on each promotion.

Always follow the promotion’s own terms

If a promotion states “20x wagering within 7 days”, that specific rule overrides any general examples on this page.

  • Wagering typically applies to bonus amount, and sometimes also to winnings from bonus play.
  • Wagering must be completed within the promotion’s time window (expiry).
  • Some games may contribute less than 100% towards wagering (see Restricted Play).

4) Withdrawal, limits & maximum cashout

How cashout works when a bonus is involved.

Withdrawals

  • Withdrawals may require verification (KYC) and standard security checks.
  • Processing times can vary by method, bank network, and account status.
  • If bonus terms are not met, withdrawals may be reduced or rejected per the promotion rules.

Cashout caps (when applicable)

Some promotions may have a maximum cashout (e.g., a cap on how much can be withdrawn from bonus-related winnings). If a cap applies, it will be shown in the promotion details.

To avoid disputes, check the cashout cap before opting in — especially for no-deposit or high-percentage offers.

5) Restricted play & contribution

Some bet types or games can be restricted or contribute less to wagering.

To keep promotions fair, certain low-risk or exploit-style play may be restricted. Depending on the promotion, some games may contribute less than 100% toward wagering.

  • Table games, side-bets, or low-volatility strategies may be restricted for some bonuses.
  • Bet patterns designed to remove risk (e.g., hedging across outcomes) may be treated as bonus abuse.
  • Some promotions may enforce a maximum bet per round while wagering (if stated on the offer).

The exact game contribution and restricted play list can vary per promotion. If you’re unsure, ask Live Chat before playing.

6) Verification (KYC) & account checks

Why verification may be requested, especially for withdrawals.

  • Verification helps protect accounts and reduce fraud.
  • We may request documents for first-time withdrawals, higher-risk transactions, or unusual activity.
  • Names and payment details should match your account details where required.

Never share passwords or OTP codes. Our support team will never ask for them.

7) Bonus abuse policy

Promotions are for genuine recreational play — not exploitation.

  • Multiple accounts or coordinated play to claim the same offer may lead to bonus removal.
  • Using tools or methods to mask identity/device may trigger restrictions and review.
  • We may suspend, void bonus funds, or limit eligibility if we detect manipulation or breach of Terms.

We can update promotions

Promotions can change, pause, or end at any time. Your promotion’s on-screen terms at the time of opt-in are the most important reference.

8) Responsible play (Australia)

Gambling should be entertainment. If it’s not fun anymore, get support.

  • Set personal limits, take breaks, and avoid chasing losses.
  • If you need a time-out or self-exclusion, contact Live Chat for assistance.
  • Support is available via Gambling Help Online (AU).

If you believe you or someone you know is at immediate risk, contact local emergency services.

Need help?

We’re available 24/7. If you have questions before joining a bonus, ask first.

Chat with us (24/7)

For bonus eligibility, wagering checks, payment questions, or verification help — Live Chat is the fastest option.

Open Live Chat
Have your promo name & receipt ready
Include time/date (AEST/AEDT if possible)
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